FAQs

How are the products shipped?

We aim to be as sustainable as possible, using recycled or recyclable boxes and packaging to ship your orders.

We offer free delivery on all orders in Whalsay. For the rest of Shetland, Scotland and the UK, orders are processed within 1-2 working days and will be delivered by Royal Mail or Parcelforce (for orders over 2kg in weight). Please do allow extra time during busy periods, such as Christmas.

We currently do not offer international shipping on our website, but please do get in touch if you’d like to post abroad and we can discuss your shipping options.

 

How is shipping calculated?

Shipping is calculated by weight and is dependent on how much you order. As a rough guide, we charge:

  • £5 for any products at a weight of 760g or less
  • £10 for 761g to 1520g
  • £15 for 1521g to 2280g
  • Hampers are calculated by weight

 

All shipping costs are indicated at checkout. If you have any queries on shipping costs, then just message us and we’ll get back to you as soon as possible.

 

Which products are vegan?

All products are suitable for vegans apart from fudge which contians evaporated milk and butter. 

 

Which products are dairy free?

All products are dairy free apart from the fudge which contains milk.

 

Which products are gluten free?

All products are gluten free.

 

What do I do if I am not happy with a product?

Customer satisfaction is really important to us. If you’re unhappy with a product or if it doesn’t meet your expectations, then please do get in touch. We’d be happy to exchange your item or offer a refund.

 

I would like to stock your products, is it possible?

It always thrills us to see our products stocked on shop shelves across Shetland. If you’re interested in stocking our products, please do get in touch. We’d be happy to help – stock permitting, of course!